As a global healthcare company, we interact with numerous stakeholder groups at the global, national and local levels. Our Credo, written more than 70 years ago, acknowledges the diversity of stakeholders to whom we are responsible, and is our guide to stakeholder engagement. We foster and maintain relationships with our suppliers and external manufacturers who help us make our products; the customers who purchase our products; the doctors, nurses, patients and consumers who use them; and our own employees and shareholders. Additionally, we routinely engage with government, civil society organizations and local communities to advance our vision of health for humanity. Such engagement is essential to building successful business strategies and to delivering the best products and services.
The long-term relationships we cultivate with our stakeholders are a vital part of our citizenship and sustainability approach. Each engagement presents an opportunity for us to learn about the issues of top concern and priority for the many individuals, communities and organizations we serve, and those with which we interact in the course of conducting our business.
Stakeholder engagement occurs at all levels of the Company, from employees at our manufacturing sites to senior management in our business segments and functional departments, to our Johnson & Johnson Executive Committee and Board of Directors. Information gained through these interactions throughout the organization is communicated through line management and, as appropriate, to senior management. In addition, for certain stakeholder engagements related to key business segments and functions, we leverage a customer relationship management system to ensure follow-up as appropriate.
In determining with whom to engage, we take into consideration a variety of factors, including:
- The possible alignment of our goals and values with those of the stakeholder group;
- Our ability to improve human health, social, environmental and other outcomes because of this engagement;
- The opportunity for mutual learning.
Our engagement with stakeholders takes various forms, including surveys, patient engagement, focus groups, philanthropic initiatives, industry collaboration, public-private partnerships, sponsorships, and engagement with local communities, among others.
Stakeholder Engagement on This Report
Various internal stakeholders across Johnson & Johnson's global teams provided their input into this report. The final content has been reviewed by the members of the Executive and Management Committees. Additionally, we engaged with a third-party organization, BSR (Business for Social Responsibility) to solicit independent feedback on the draft report. The BSR reporting commentary can be found in About This Report.
We participate in a number of non-governmental and advocacy organizations and industry associations on topics of interest and priority to the Company. Select memberships and associations include:
- Advanced Medical Technology Association
- Asia Pacific Medical Technology Association
- Association for the Advancement of Medical Instrumentation
- Bill & Melinda Gates Foundation
- Biotechnology Industry Organization
- BIO Ventures for Global Health
- California Healthcare Institute
- CDP (formerly titled Carbon Disclosure Project)
- Children Without Worms
- Climate Leadership Council
- Closed Loop Fund
- Consumer Goods Forum
- Consumer Healthcare Products Association
- Corporate Eco Forum
- Council of Supply Chain Manufacturing Professionals
- Harvard Medical School
- Healthcare Businesswomen’s Association
- HealthCare Institute of New Jersey
- Healthcare Leadership Council
- National Health Council
- New Horizons Collaborative
- New York University School of Medicine
- Personal Care Products Council
- Pharmaceutical Research and Manufacturers of America
- Pharmaceutical Supply Chain Initiative
- The Business Roundtable
- The Conference Board
- The Sustainability Consortium
- United Nations
- United Nations Global Compact
- United Way – local chapters
- United States Agency for International Development
- U.S. Chamber of Commerce
- World Health Organization