2017 Health for Humanity Report
Responsible Business Practices
Responsible Business Practices
Responsible Business Practices
GRI
Global Reporting Initiative
103-2
The management approach and its components
103-3
Evaluation of the management approach
Responsible Business Practices

Product Quality, Safety & Reliability

GRI
Global Reporting Initiative
103-2
The management approach and its components
103-3
Evaluation of the management approach

Millions of patients, consumers and healthcare professionals around the world place their trust in Johnson & Johnson products. They expect our medicines, medical devices and personal care products to be of the highest standards in quality, safety and reliability. Putting patient and consumer safety first is an absolute priority at Johnson & Johnson. Our commitment to quality, safety and reliability is at the core of our aspiration to change the trajectory of human health, because to save and improve lives, our products and solutions must in the first place be as effective, safe, and free of defects as possible. Given the global rise in trade of counterfeit goods, we also strive to protect our patients and consumers from illicit health and personal care products.

We are committed to developing, manufacturing, and marketing our products in full compliance with our own Credo values and the applicable laws and regulations in countries where we operate. Our approach is founded on:

  • Adherence to Johnson & Johnson quality and safety standards that apply to all operations globally;
  • Focus on quality and safety at each phase of product lifecycles, from research and development, to manufacturing, to distribution and post-marketing surveillance;
  • Commitment to continuous improvement and innovation; and
  • Ensuring supply chain integrity for brand protection.

Ensuring product quality, safety and reliability (PQSR) is the primary responsibility of several global organizations, including Quality & Compliance, the Office of the Chief Medical Officer and Global Brand Protection. These teams oversee the internal policies, standards, processes and trainings that help ensure the integrity and reliability of our products. They also partner with healthcare authorities, other national government agencies, and industry and advocacy groups to continue raising the bar in industry PQSR practices.

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