As the world's largest and most broadly-based health care company, Johnson & Johnson recognizes the importance of stakeholder engagement. Our Credo, written more than 70 years ago, acknowledges the diversity of stakeholders to whom we are responsible, and is our guide to stakeholder engagement. We foster and maintain ties with the suppliers and external manufacturers who help us make our products; the customers who purchase our products; the doctors, nurses, patients and consumers who use them; and our own employees and shareholders. We routinely engage with civil society leaders in our efforts to advance our vision of health for humanity.
Stakeholder engagement occurs at all levels of the Company, from employees at our manufacturing sites to senior management in our business segments and functional departments, to our Johnson & Johnson Executive Committee and Board of Directors. Information gained through these interactions throughout the organization is communicated through line management, and as appropriate, to senior management. In addition, for certain stakeholder engagements related to key business segments and functions, we leverage a customer relationship management system to ensure a seamless process around engagements and information-capture. For more information, visit Corporate Governance. GRI 102-21
In determining with whom to engage, we take into consideration a variety of factors for ensuring the most optimal outcome. Some of these factors include: GRI 102-42
Our stakeholder engagements inform our business decisions, help us to set priorities that guide our business into the future, and help us to understand where our stakeholders think we can lead in addressing emerging societal needs. The level of our engagements spans from collaborations aimed at informing and knowledge exchange, to cooperation on local or targeted issues, and to strategic partnerships with a larger or longer-term focus and commitment.
In 2016, we conducted a refresh of our prior assessment last conducted in 2013/2014. See Our Priority Topics Assessment for more information. To find a matrix of the stakeholder groups we engage with, how we engage with them, select examples of 2016 engagements and examples of key memberships/associations, see below. For more information on our engagements on the front lines of care, see Global Community Impact page on our website.
GRI 102-40, 102-43, 102-44
Following are select examples of our engagement with stakeholders in 2016.
Community Impact & Development:
Global Public Health:
Additional examples of 2016 engagements are captured within our People, Places and Practices report sections.
Externally developed economic, environmental and social charters, principles, and other initiatives to which we subscribe are included in the relevant sections of this report. GRI 102-12
Johnson & Johnson participates with numerous non-governmental and advocacy organizations and industry associations on topics of interest to the Company. GRI 102-13
A list of select memberships and associations follows: